Facility
Datacomm Cloud Business services are supported by world class Data Center, Network Operation Center, Security Operation Center, Service Desk, and certified with ISO 27001:2013 for Information Security Management.
Data Center
Datacomm Cloud Business infrasctructure resides on our Rated 3 Data Center. We implements Total Control Methodology (TCM) for all services that focusing on error/failure prevention and continous service improvement.
- Main Distribution Panel
- High Capacity UPS
- Precision Air Conditioner
- Environment Management System Module
- Intelligent Fire Alarm System
- Industry Grade Fire Supression System
- Biometric Access
- Card Access
- Network Camera & CCTV
- High Output Diesel Generator
- Battery Backup & Capacitor Bank
- 10,000 L fuel tank
- Netciti & PGASCOM – Network Connection
- PT. Andhika Graha Teknindo – Cabling System​
Network Operation Center & Security Operation Center
Our Network Operation Center / Security Operation Center provides high tech and inteligent realtime monitoring for our cloud service network and security infrastructure that operates 24/7. Managed by certified engineer and security analysts, combined with detailed monitoring and escalation procedure to achieve the highest level of availability and security.
Service Desk
Our datacomm service desk provides 24/7 incident management service with single point of contact for reporting. All incident will be handled effectively according to ITIL best practice.With national coverage, local support and strong experience & knowledge, our service desk offers customizable SLA for different customer needs.
Indonesian Cloud Service Provider Operator Registration
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Combining deep industry expertise, advanced security and network capabilities and human-led design methodologies to enable clients to act with speed and confidence