Datacomm Cloud Business services are supported by world class Data Center, Network Operation Center, Security Operation Center, Service Desk, and certified with ISO 27001:2013 for Information Security Management.
Datacomm Cloud Business infrasctructure resides on our Rated 3 Data Center. We implements Total Control Methodology (TCM) for all services that focusing on error/failure prevention and continous service improvement.
Our Network Operation Center / Security Operation Center provides high tech and inteligent realtime monitoring for our cloud service network and security infrastructure that operates 24/7. Managed by certified engineer and security analysts, combined with detailed monitoring and escalation procedure to achieve the highest level of availability and security.
Our datacomm service desk provides 24/7 incident management service with single point of contact for reporting. All incident will be handled effectively according to ITIL best practice.With national coverage, local support and strong experience & knowledge, our service desk offers customizable SLA for different customer needs.