Exceptional Customer Service Support
The Datacomm team is committed to customer success. Support ranges from consulting prior to service migration, architecture design for optimal cloud implementation, project management during the actual service migration and continuous performance monitoring to achieve the agreed SLA. Our customer service sets us apart from our competitors. Our support infrastructure includes: 24×7 response, ISO 20000, PMP certified & Extensive in-house team of experts.
Robust and Flexible Cloud Computing Platform
Cloudciti IaaS has a Service Level Agreement of 99.9% availability. Our technical team is capable of delivering your Server Machine configuration requirements in a timely and flexible way. We support most virtualization technologies which include Kernel Base Virtual Machine (KVM), VMWare & Microsoft Hyper-V. The underlying reason behind the robustness and flexibility of our services is our end-to-end control over the infrastructure.
The Cloud Computing Service Infrastructures are located within Indonesia
All of our Datacenter infrastructures are located within Indonesia. The multiple datacenter locations are connected with each other to provide reliability and scalability. Currently our datacenter are located at Jakarta, Bandung and Medan. You can rest assured that you will have the ability to meet Indonesian regulations, in terms of data sovereignty and residency requirement. We are able to work with you to meet any and all compliance requirements.
Cyber Security Monitoring and Consultancy
We have access to extensive Cyber Security resources to protect your services and infrastructure. With our experience as one of the nation’s largest IT security players, you can be rest assured of the security of your digital operations. We are currently ISO-27001 and PCI-DSS certified. Our Security Operation Center operates 24×7.